Refund Policy

What counts as a fault

• Inside the warranty window, the mailbox rejects the delivered password, is locked, or demands a phone check its title did not promise.
• The domain, age, region or protocol access does not match the title you bought.
• You paid but nothing was delivered, or you were charged twice.

Time to report

The warranty window is printed on each listing and starts at delivery. Open every mailbox as soon as it arrives so a fault is found in time.

What happens next

A faulty mailbox is swapped for another from the same listing. When that listing has run out, or the order was never delivered, the order is refunded instead. Once a mailbox has been delivered and works as described, the sale is final.

Not covered

• Locks that follow bulk sending, spam reports or automated use.
• Mailboxes whose password or recovery details you changed and then lost.
• Reports made after the window has closed.
• Orders with an open chargeback or payment dispute.

Reporting a fault

Open a ticket from your order page with the address and a screenshot of what GMX showed, or write to support@buygmxaccounts.com. We reply in the ticket.